Frequently asked questions

Nut or Pecan Allergy

We are unable to provide advice concerning pecan or nut allergies. Please consult a medical professional.

Where can I buy Smokin' Pecan pellets?

Our products are available to purchase on our websiteor at select specialty retailers. Click here to see if there is a retailer near you.

How long will it take to receive my order?

We do our best to fulfill orders within 24-48 hours of order placement. Typically, it takes up to 10 business days to receive your order via FREE USPS Ground Delivery. If you require a specific delivery date, we recommend selecting FedEx or UPS delivery at checkout for an additional fee.

How to track my order?

Please track your order through the Tracking tab or by clicking Manage My Ordersin the menu.

Do you ship internationally?

No, we do not ship internationally outside of the contiguous U.S.

Still Have Questions?

We try our best to respond to emails within 48 hours.