Question 1

Nut or Pecan Allergy

Accepted Answer

We are unable to provide advice concerning pecan or nut allergies. Please consult a medical professional.

Question 2

Where can I buy Smokin' Pecan pellets?

Accepted Answer

Our products are available to purchase on our website or at select specialty retailers. Click here to see if there is a retailer near you.

Question 3

How long will it take to receive my order?

Accepted Answer

We do our best to fulfill orders within 24-48 hours of order placement. Typically, it takes up to 10 business days to receive your order via FREE USPS Ground Delivery. If you require a specific delivery date, we recommend selecting FedEx or UPS delivery at checkout for an additional fee.

Question 4

How to track my order?

Accepted Answer

Please track your order through the Tracking tab or by clicking Manage My Orders in the menu.

Question 5

Do you ship internationally?

Accepted Answer

No, we do not ship internationally outside of the contiguous U.S.

Question 6

I never got my order, what to do?

Accepted Answer

Please make sure you track your order status. If your order has not arrived within 10 days of order placement (for free USPS delivery orders), reach out to us via our contact form.

Question 7

Holiday Shipping Information

Accepted Answer

Deadlines to order for FREE USPS Ground delivery are:🦃  Thanksgiving: Monday, November 17th🌲 Christmas: Monday, December 15th🎆  New Year's Eve: Thursday, December 18thIf ordering after the Free USPS Ground deadlines above, Smokin' Pecan does not guarantee delivery before the holiday. We recommend adding on FedEx or UPS delivery available at checkout.

Question 8

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 9

Can I exchange an item?

Accepted Answer

We do not offer item exchanges.

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Frequently Asked Questions